Licensed since 2008ALSI-215491, Anjouan Offshore Finance Authority
Average withdrawal in 25 minutes£43M paid weekly, up to £30,000 per transaction
256-bit AES encryptionAudited by eCOGRA, Gaming Laboratories International, iTech Labs
Answers in Minutes
Less Searching, More Answering
Which route answers fastest, and how long you should expect to wait on each.
When It Cannot Wait
Start live chat for anything urgent: a failed deposit, a locked login or a bonus that did not credit. A person typically replies within five minutes, at any hour.
Write to [email protected] with screenshots or transaction references for anything you want on record. Expect a reply within about six hours of sending it.
Call +44 20 8071 5530 (GMT) when talking is easier than typing, especially about card payments or a verification delay. Calls are typically answered within five minutes.
Gambling harm rarely stays inside one account. Three independent organisations help people across the United Kingdom: GamCare, BeGambleAware and GAMSTOP. They are separate from Spinado Casino and free to use.
GamCare. Trained advisers talk through gambling worries in confidence, and the service is free for anyone in the United Kingdom.
BeGambleAware. Funded guidance and self-help tools explain risky patterns and point towards the support that suits a player's situation.
GAMSTOP. One registration blocks a player from licensed United Kingdom gambling sites for a period chosen in advance.
Lay these five things out before you open chat, dial or write, and the first answer usually settles it.
Your registered email address
The last four digits of your card
Any pending withdrawal reference
A screenshot of the message or error
Dates and times of the issue
Waiting for an Answer
Spinado Casino Support Questions, Answered Plainly
You will have the short facts on hours, data, licensing, checks and languages in one place.
trustWhy can I reach support at any hour?+
Support runs 24 hours a day, 7 days a week, so a question sent at 3 in the morning in the United Kingdom still reaches the team. Chats and calls are typically answered within 5 minutes, and e-mail within 6 hours.
trustWhy should I ask about my personal data?+
A request for a copy or deletion of your personal data goes to [email protected]. The team confirms what is held and explains the limits that licensing rules place on deleting records. Allow up to 6 hours for a reply.
trustCan I check your licence and operator details?+
Spinado Casino LLC holds licence ALSI-215491 from the Anjouan Offshore Finance Authority, company number 822060 (Anjouan). The address on record is Bandar Salaam, Mutsamudu, and the operator has run since 2008.
trustWhere do my documents go, and when are they checked?+
Document checks are typically finished within 21 hours of the three items arriving. Photo ID, proof of address and a payment card image go to [email protected]. Nothing is approved until all three are clear and readable.
trustHow long before you know which account is mine?+
Quote the e-mail address registered on your account, or the reference on your deposit. Nobody on the team asks for your password, so share it with no one. Expect a first reply within 5 minutes by chat or 6 hours by e-mail.
trustCan I write in a language other than English?+
Answers come in English, German, Finnish and Norwegian across chat, e-mail and phone. Choose whichever language you write in most comfortably, and the same team replies in it. Codes and figures stay in English.
Spinado Casino Complaint Route
What Happens When You Complain?
This block removes the worry that a grievance vanishes once you have sent it.
Before the Reference, After It
Write to [email protected] with the dates, the amounts and any screenshots, and you will be given a reference. Keep that reference, since everything that follows is logged against it.
Will You Explain the Finding?
Support examines the case and sets out its finding in plain terms within the published reply window. Ask for anything you disagree with to be explained again, item by item.
From First Answer to Second Look
Request a review by a manager when the first answer does not resolve the matter, and the case is reassessed by someone who did not decide it. State which points you still dispute.
Spinado Casino Hands Over the Trail
Refer the grievance to the Anjouan Offshore Finance Authority if the internal route leaves you unsatisfied, sending the full trail. Spinado Casino LLC is licensed there under ALSI-215491, so the regulator is the correct final step.
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